Guidance
Help centre
Answers about using RevPulse, and how to reach us when you need help.
Common questions
Clear answers for the public product flow.
Find the core concepts quickly, then move into the product or contact support when something needs a human reply.
FAQ
Frequently asked questions
Quick answers about the workspace, team access, billing, documents, tax boundaries and getting help.
What can I manage in RevPulse?
Track income and expenses, manage clients, invoices, products, stock, and scoped promotions, store supporting documents, and review business analytics and SARS-aware planning estimates in one workspace.
How does the 30-day trial work?
Every newly registered RevPulse account gets one 30-day full-feature trial at no charge. It starts automatically when the account is created, needs no card, and does not renew automatically.
Can I create and send invoices?
Yes. Add a client, create an invoice, download the PDF, email it from RevPulse, record payments, and add a delivery schedule or payment reminders when needed. Product variants, stock counts, dispatch detail, and scoped promotions can stay connected to the merchant record.
What commerce tools are available?
Prepare a branded shop for products and fixed-price services before identity review. An approved adult account holder and bank setup are required before publication, and every published offer must be sold through RevPulse. Digital downloads, subscriptions and booking calendars are not yet available.
Can RevPulse help resolve a custom-service dispute?
Yes. Keep the agreed work, purchase details and conversation together when a customer asks for help. Both sides can share supporting information and follow the outcome. A refund request is reviewed before a refund is confirmed.
Does RevPulse file my taxes or provide tax advice?
No. RevPulse helps organise records and provides SARS-aware estimates for planning. You remain responsible for submissions and should use a qualified tax practitioner for advice specific to your situation.
Can my clients use RevPulse to file their taxes?
Not yet. Client tax filing is not currently available. RevPulse can organise business records and provide planning estimates, but it does not submit tax returns to SARS for you or your clients.
How are documents and generated PDFs handled?
You can attach supporting evidence to business records and store tax documents in the workspace. Generated PDFs may include authenticity metadata that can be checked on the public PDF verification page.
How do I give a colleague access?
The business owner opens Team, enters the colleague's email address and chooses a role: Manager, Bookkeeper, Sales colleague or Stock & dispatch colleague. The emailed link works for 1 hour; if it expires, the owner can resend it from Team. Only the owner can change roles or remove access.
What should I include in a support request?
Include the page, record type, action you were taking, approximate time, and what happened. Never send passwords, one-time codes, full card details, or private keys.